Please be punctual for your appointments; it is strongly recommended that you arrive at the Spa Reception 10 minutes before your treatment is due to start. This will give you the opportunity to enjoy a cup of tea and the time to fill out a questionnaire in preparation for your treatment. Please note that in the event of a late arrival, your allotted appointment time may not be extended.
Should you wish to cancel or postpone your treatment, please call the Spa immediately. We require 48 hours notice prior to appointments to cancel or postpone. Any cancellation less than 48 hours in advance shall be fully charged to your bank card given at the time of your reservation or deducted from the the Gift Certificate or Subscription. Please note that postponing appointments within our 48 hour cancellation period will be treated as a cancellation and charged accordingly. All Monday appointments must be cancelled or postponed before end of day the prior Friday.
Unopened products may be exchanged or returned within two weeks from the date of purchase. Opened products are completely non-refundable.
Cinq Mondes disclaims all liability for the loss of theft of personal belongings within the Spa.
Please note that our massages are well-being and relaxation treatments; they are non-therapeutic and non-medical.